Solutions

Solutions for Optimized Customer Interaction

No technical consultants or complex gadgets required. A computer, a headset, and an internet connection are all you need to start talking today.

For Business

Cisco Webex

Zoom Phonesystem

Microsoft Teams

For Enterprise

Conversational AI

Deliver an exceptional customer experience and enable your customers with self-service support. Automate conversations with your own AI-powered Conversational bots.

Microsoft Teams Enterprise

Keep your remote teams connected and integrate all your tools in just a few clicks. All from the comfort of our web, desktop, or mobile apps.

Solutions

One platform for phone, video meetings and chat

All the right features, within reach

Call Routing

Direct calls to the correct teammates every time by customizing distribution and ring rules.

After-Call Work

After a call, give your team the time to tag, assign, and prepare for the next conversation.

Call Center Analytics

Keep track of all your call center metrics—such as wait time, missed call rate, and call volume—in one place.

Call Queuing

Give inbound callers the option to remain in queue until one of your agents is available to talk.

Call Monitoring

Accelerate employee training and boost call quality assurance by monitoring live calls.

Call Recording

Review call recordings to help confirm details, monitor quality, and guide training sessions.

Business Hours

Set customized schedules to confirm exactly when each of your numbers are available to receive calls.

Blacklist Numbers

Eliminate spam callers and bots so you can focus more on the conversations your business cares about.

Call Conferencing

Make it a collaborative conversation using Simptel's call conferencing feature. Host a total of five people in the same live conference call with Aircall’s VoIP calling solution.

Want to learn more about Simptel?

Reach out to our Sales team